They know their stuff...very helpful...
The atmosphere was nice and friendly as was the staff. Very helpful and professional. My Daughter brought some boots back and they were more then willing to take care of her. And the pair of gloves that I purchased are so warm and worth the money.
They love their Montana ski tuning machine. They fetishize over its digital accuracy. But they haven't a clue as to how to check its accuracy, nor do they understand the importance of why you need to check the accuracy.
The owners are locals who really care about their community. They have done so much to bring a great business to a small town that is dependent on Mother Nature. Make sure you stop in, support local small businesses. This place will put a smile on your face for sure!
I brought the skis back. I wanted an explanation. They said I was wrong, and that it was impossible for their beloved robot to make a mistake. I suggested they get their bevel gauge to check the ski. They said they don't have a gauge, the machine tells them what the bevel is. THEY HAVE NO WAY TO CHECK THE ACCURACY OF THEIR TUNING MACHINE!
Not just the worst ski shop in EVL, the worst ski shop in the world. The sales reps are pompous and sexist; the tech guys are worse. They are arrogant, ignorant, and proved themselves to be stupid.
Unfortunate that the disgruntled reviewer had a bad experience. I've found the owners and staff to be extremely helpful and knowledgeable about all the equipment. Not too many people know more about the industry than Miguel and he puts that knowledge to practical use to make sure you are buying what is best for you, your skills, and your budget. Miguel met me on fathers Day to pick up a pair of skis and mount the bindings. He even called one of his technicians to come help him and the tech came in with his wife and young daughter to help out. I think that says more about the service and commitment than anything
Technical skiers who love their skis need to beware of MSG!
As far as the technical stuff goes, my husband is very particular and we buy all of our kids racing gear from here. And, we plan on buying their stuff from them for a long time! Our kids have always had their boots fit by them and they are spot on! I also had a very severe foot injury and Miguel spent countless hours with me to make sure that I was 100% satisfied!
I can't say enough about how wonderful this shop it! It's truly a must go to in Ellicottville! The staff is very knowledgeable and they have a HUGE selection! It's not just ski/board/racing gear either! I can always find a cute fall hat, sweater, backpack, the newest GoPro or just a really cool tee shirt! They also have a bucket of toy cars to keep the little ones entertained and a foosball table that adds to the really cool fun vibe!
I brought a pair of rare, expensive, handmade skis in that had existing base/side bevels of 1/3. I asked for a stone grind to bring the base bevel to 0, and to please not touch the side edge at all. I got them back and they hadn't touched the base edge, but made the side edge 2 degrees.
Mud Sweat N Gears is a US Store based in Ellicottville, New York. Mud Sweat N Gears is located at 18 Monroe St, Ellicottville, NY 14731, USA.
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